Customer Service/Quality Intern - Multiple Locations

The opportunity:

As a Customer Service Intern, you will learn to represent Smurfit WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will learn basic pricing principles and become familiar with high-volume, high-speed manufacturing and logistics. Our Interns receive best in class training and support. This is a ground level opportunity to learn the corrugated packaging business!

How you will impact Smurfit WestRock:

• Represent Smurfit WestRock values and deliver excellent service through each interaction

• Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact

• Run customized reports and share data with customers

• Provide pricing, inventory availability and production schedule information to customers

• Track order activity and alert appropriate staff of any potential delivery problems

• Partner with Quality Manager to resolve routine customer issues

• Suggest alternative products or services to meet customer needs when appropriate

• Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction

• Track warehouse inventories and update customers on order status

• Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

What you need to succeed:

*Completion of a High School diploma or G.E.D

*Current enrollment in an associate or bachelor\u2019s degree program in a related field

• Demonstrate a customer-oriented mindset and ability to operate with customers\u2019 best interests in mind

• Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions

• Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development

• Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals

\u202FWhat we offer:

• Corporate culture based on integrity, respect, accountability and excellence

• Comprehensive training with numerous learning and development opportunities

• An attractive salary reflecting skills, competencies and potential

• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Smurfit WestRock is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.\u202F\u202F\u202F

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.