Job Information
Alure International LLC Directory Assistance Intern in Bloomfield Hills, Michigan
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- Providing phone numbers, locating businesses, and placing collect calls
- Supplying the cost of a phone call
- Running private branch exchange (PBX) switchboards for businesses and organizations
- Facilitating person-to-person calls
- Monitoring automated systems for placing collect calls and intervening for callers needing assistance
- Interrupting busy lines if an emergency warrants
- Operating paging systems or other systems of bells or buzzers to notify recipients of incoming calls
- Keeping records of calls placed and received, and of related toll charges
- Assisting customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections
- Plugging in headphones on switchboard, and pushing switch keys to make connections
- Operating switch keys to relay calls on the PBX switchboard to appropriate departments
- Experience required or education bachelors degree