Overview IT Infrastructure Support Intern Position Summary: Cretex's IT Infrastructure intern will get hands-on experience with installing, implementing, and supporting systems and network infrastructure, enabling a leading-edge medical device contract manufacturer. The engineer has a passion for technology, a desire to learn, and a desire to work side by side with a technical team of support engineers. The primary focus is to provide consistent technical product support to end-users and troubleshoot software application and hardware issues quickly and effectively. Responsibilities IT Infrastructure Support Intern Duties and Responsibilities:

• Respond to business users promptly and professionally, accurately documenting issues and resolutions, and collaborating with both customers and IT employees to solve complex technical issues
• Support and troubleshoot workstations, servers, and network-related issues
• Install, setup, and main workstations, including hardware components, base operating systems, networking, and software environments
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple sites
• Implementations or upgrades with leading software vendors
• Provide phone and email technical support for end-users to resolve any hardware or software issues
• Create and update technical documentation, including user guides, knowledge base articles, and standard operating procedures.
• Make recommendations on areas of improvement
• Participate in the Operational Excellence / Value Improvement Program and make recommendations on areas of improvement
• Complete all other work duties as assigned
• Ability to work in a manufacturing environment

Qualifications IT Infrastructure Support Intern Qualifications

• High School Diploma or equivalent
• Currently enrolled pursuing your bachelor's degree or program in an Information Technical, Business, or Technical field
• Experience troubleshooting PC hardware and software problems
• A natural curiosity in understanding the application of technology to solve business problems
• Ability to learn quickly and high attention to detail
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Teams)
• Excellent communication skills and enjoy working cross-functionally
• Ability to work in a fast-paced team environment
• Ability to prioritize and multitask
• BONUS: Familiarity with scripting or programming languages (Powershell, VB script

What to Expect from an Internship with Cretex Companies? Each summer, we are excited to offer interns countless opportunities to network, learn more about the Cretex family of businesses, and have fun! Here are some things you'll get to experience as an intern with Cretex Companies and its businesses:

• Work with the latest technologies
• Challenge yourself and grow your skills
• Find opportunities to move across our family of businesses

Cretex offers internships in many different areas, including Engineering, Human Resources, Information Technology, Marketing, Accounting, Business, and Production Operations. We encourage you to explore the many internship opportunities Cretex Medical could offer you. Internships are available in a variety of locations within the Minneapolis/St. Paul (Minnesota) metro area, including Elk River, Brooklyn Park, Bloomington, Coon Rapids, Anoka, and Dassel. Here are some of the things that interns have said about working at Cretex:

• "I enjoyed how integrated the interns were in the workflow. We were working on projects that made an impact for the company. I had opportunities to work with employees from all areas of the company as well as other interns."

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``` - "During my internship, I gained firsthand experience in project management, quality systems, and manufacturing best practices. I was able to grow my skills in design by focusing o creating more ergonomic processes for manufacturing. I enjoyed the learning experience and the relationships I developed."

Cretex Intern Benefits: Cretex offers a wide range of benefits for interns including:

• Eligible for Housing Stipend for Relocation
• Eligible for Health and Wellness Benefits
• Career Development Activities
• Opportunities to Interact with Leadership
• Company Events
  • Facility Tours
  • Summer Intern Event

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law. Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.