Intern, IT Sales & Marketing

Req ID: 78229

Location:

Charlotte, North Carolina, United States

Internship Programs at CommScope

As CommScope designs and builds connectivity for the world's most advanced networks, we're also building something equally as important: careers for forward-thinking, innovative college students like you! Our Summer Internship Program is designed to provide you with invaluable work experience through meaningful projects that will help you grow and develop both personally and professionally.

Throughout the 12-week program, you will collaborate with some of the best in the industry, receive on-the-job training, and participate in professional development workshops, executive speaker series, and other networking and social events!

How You’ll Help Us Connect the World

As an IT Sales, Marketing & Customer Experience Intern, you will focus on exploring innovative ways to leverage Generative AI and Agentic frameworks to develop AI agents and applications that automate sales and customer service operations within the Microsoft Dynamics 365 platform. You will collaborate with IT and business team to identify pain points, design intelligent solutions, and implement AI-driven workflows that enhance productivity and improve customer engagement.

This position is based in Charlotte, NC

You Will Make an Impact By

• Collaborating closely with the IT CRM team, sales and customer support teams to identify, design, and develop AI agents that help automate and streamline workflows and tasks there by enhance productivity of Sales and customer service teams.

• Building intelligent AI agents tailored for sales and customer service teams, facilitating seamless interactions to simplify data entry, retrieval, content generation and data search operations, thereby enhancing overall operational efficiency.

• Testing, refining, and optimizing AI agents to ensure they deliver consistent, high-quality output across various workflows.

• Measuring the performance and impact of AI agents, leveraging insights to drive continuous improvement and maximize ROI for the organization.

• Documenting processes, best practices, and lessons learned to ensure scalability and knowledge sharing across teams.

This role offers a unique opportunity to drive digital transformation by integrating AI into core business operations, ultimately enhancing customer experiences and boosting organizational efficiency.

Required Qualifications for Consideration

• Actively pursuing a bachelor’s (upcoming sophomores, juniors & seniors) or master’s degree inthe following Computer/Software Engineering from an accredited university

• Proven strong academic performer with a minimum GPA of 3.0

• Proficiency in programming with C# , Python, Machine Learning, Natural Language Processing (NLP), Deep Learning

• Must possess unrestricted work authorization and not require future sponsorship

• Military-affiliated candidates encouraged to apply (Veterans, Military Spouses, and Guard/Reservists)

You Will Excite Us If You

• Have a familiarity with building AI Agents, LangChain or LlamaIndex for building RAG pipelines and AI agents

• Knowledge with frameworks like TensorFlow, PyTorch, or Hugging Face Transformers for building and fine-tuning AI models.

• Know about natural language processing (NLP) and generative AI models such as ChatGPT, GPT, Codex, and DALL-E14

• Have an ability to apply prompt engineering techniques to improve the accuracy and relevancy of generative AI outputs

• Have an understanding of the ethical and social implications of generative AI and how to implement it responsibly.

• Are able to demonstrate strong leadership, interpersonal and communication skills

• Show innovation through unique ideas and propose them to the team

• Are able to handle multiple assignments simultaneously and effectively meet deadlines

• Have strategic and creative thinking; distinguished written and verbal communications skills

• Have strong initiative; a self-starter with analytical skills, attention to detail, problem-solving and decision-making abilities

• Have experience working in a fast-paced environment and flexible to changing priorities

What Happens After You Apply

Learn how to prepare yourself for the next steps in our hiring process by visiting https://careers.commscope.com/how-we-hire .

Why CommScope

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next...come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at careers.commscope.com/eeo

Learn more about how we're on a quest to connect the future and build what's next.

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