Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Key Responsibilities:

• Provides real time support during an assigned shift to internal customers in cargo, ramp, sales, customer service and other operating groups relating to cargo and dangerous goods

• Support includes a broad variety of subject matter such as: product information, security, dangerous goods policies/procedures/clearance, automated system applications usage, revenue management and embargoes

• This support also consists of UC360 system testing, providing guidance to customers on how to complete transactions and assistance on how to address error messaging

• Responsibilities include providing support to internal customers regarding dangerous goods handling that may involve remote dangerous goods acceptance

• In addition, a CRIS agent performs other functions within the scope of their duties to provide quality customer service

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

Key Responsibilities:

• Provides real time support during an assigned shift to internal customers in cargo, ramp, sales, customer service and other operating groups relating to cargo and dangerous goods

• Support includes a broad variety of subject matter such as: product information, security, dangerous goods policies/procedures/clearance, automated system applications usage, revenue management and embargoes

• This support also consists of UC360 system testing, providing guidance to customers on how to complete transactions and assistance on how to address error messaging

• Responsibilities include providing support to internal customers regarding dangerous goods handling that may involve remote dangerous goods acceptance

• In addition, a CRIS agent performs other functions within the scope of their duties to provide quality customer service

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• High school diploma required

• Knowledgeable about cargo operations, processes, policies and procedures

• Experience with UC360

• Strong interpersonal and customer-service skills

• Can work independently as well as part of a team

• Ability to work any shift, weekends and holiday

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• DG qualified

• AMS and Champs

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.