For over 175 years, Tiffany & Co. has combined the precision of Swiss watchmaking with the creative spirit of its finest jewelry collections. In full expansion, the teams of the Geneva-based watchmaking division are actively working on the development of new timepieces combining aesthetics, design and elegance.

At Tiffany & Co. we don't believe in the "business as usual" model. We believe in making history.

MISSIONS

As part of the watch division, the Client Services Coordinator plays a strong role in monitoring, and developing the activities of the after-sales service department, as well as in global projects linked to the development of Tiffany's worldwide after-sales service network, as part of an internship.

Orders and after-sales repairs:

• Management and follow-up of watch repairs in collaboration with Tiffany Boutiques and Service Centers.

• Follow-up with logistics department and invoicing of spare parts upon receipt and shipment.

• Weekly planning of shipments of spare parts and watches

• Order tracking & client support

• Follow-up on strap orders during High-end events

• Register of incoming watches to AFSS Workshop

• Internal repairs KPI’s follow up and continuous development of the document

• Collaboration with the AFSS Supervisor and AFSS watchmaker to effectively plan watch repairs (on a weekly basis)

New strap order platform implementation:

• Participation in the development of the new Strap Order Platform

• Communication with supplier to ensure all technical and development issues are under control

• Update straps documentation for new collections

Creation of AFSS guidelines:

• Taking an active role in developing new technical guidelines for Tiffany Service Centers around the world in collaboration with AFSS watchmaker/trainer

• Planning of necessary guidelines based on upcoming collections/new developments

• Creation of the guidelines in alignment with Tiffany & Co corporate visuals.

Continuous improvement:

• Contribute to the improvement of internal & external processes

• Contribute to the assessment and optimization of workflows and processes

• Monitor the success of new initiatives

PROFILE

We make it a priority to hire those who have a commitment to people and service, a real interest in watches, and a passion to continuously improve. If you are ready to make your mark, we want to talk to you !

To join the Tiffany Watches adventure, an individual should exhibit the following characteristics:

• Currently enrolled in University degree in General business

• Able to provide an internship agreement with a school – Mandatory

• Available as of May or June 2025

• Fluent in French and English required

• Ability to build successful, collaborative, and trusting relationship

• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenge

• Strong appetite for training and digital

• Instinctive aptitude for consistently providing accurate, concise and easy-to-understand verbal and written communications conveying complex information

• Good command of Office Pack (Excel, PowerPoint)

• Product sensitivity and pronounced taste for watchmaking

Job Identification : 60948

Job Category: : Omnichannel & Data

Assignment Category : Internship

Remote Positions : Flexible

Professional Experience : Beginner

Equal Opportunity Employer