Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

We have a position available for an enthusiastic Support Engineer, in our world-wide customer support team under DevOps for Enterprise Systems group in IBM z Systems.

We are seeking a motivated and innovative individual to provide remote technical support. This role specializes in problem determination/problem source identification skills for software tools, utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.

This position requires a comprehensive understanding of both Windows and Linux operating systems and proven experience using general troubleshooting tools and commands for these platforms, and knowledge of tools and commands for analyzing system and heap dumps. Familiarity with troubleshooting Java-based applications is essential.

The individual will work with all Technical support teams within IBM and desire to continuously learn and share expertise.

Required Technical and Professional Expertise

• Analytical ability (Problem determination/troubleshooting/researching)

• Good time management and organizational skills

• Self-starter & ability to work effectively in a team environment

• Strong technical background in computer systems

• Excellent communication skills

• Self-motivated and proactive to solve problems and accomplish assignments

• Logical and analytic approach to problem solving

• Organized, analytical and methodical

• Highly reliable, team player

• Very good knowledge of Microsoft Operating systems (Windows XP, Windows 7, Windows Servers)

• Good knowledge of Linux Operating System

• Very good spoken and written English skills, other foreign language is a plus

• Excellent communication skills

• Microsoft SQL Server (installation, basic administration)

• Databases (complex queries, views, stored procedures)

Preferred Technical and Professional Expertise

• Minimum 1-2 year's experience in Customer Support

• Eclipse platform familiarity is an asset.

• Familiarity and/or experience with installing and configuring z/OS products which integrate with Unix System Services (USS), RACF, TCP/IP, as well as vendor products such as CA Endevor and Serena Changeman. Knowledge of various other MVS subsystems, programming languages, and J2EE technologies (e.g. JCL, COBOL, PL/I, Assembler, CICS, IMS, WAS), as well as familiarity with programming and/or troubleshooting Relational Database systems such as DB2 and/or Microsoft SQL Server.

• Knowledge of JCL, JAVA, and REXX

• Exposure to VMWare and other virtualization technologies

If you don't have some of these skills, it's important to show us how curious you are about them, and how eager you are to learn new technologies.

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.