As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

What is the value of a WM job?

Are you interested in joining a company that puts its people first, is committed to sustainability for this generation and generations to come and invests in your future? If so, then WM is the place for you. The value of a WM job is more than a paycheck. It is a way to create opportunities for you and your family. Start your tomorrow today and apply to join the family.

We Are Working for a Sustainable Tomorrow: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.

We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.

We Are a Family: At WM we are 50,000 people — from many places and many backgrounds, and it is our amazing differences that make us stronger.

Who are we? #WeAreWM

Ready to join the WM family? Click Apply to join the Waste Management team today.

Internship Program at WM

We at WM are grounded in our People First commitment which is reflected in our culture and values. Our Internship Program at WM is a 12-week paid program focused on supporting your education with experiential learning. As a WM Intern, you will interact with and conduct various duties and responsibilities for one or more functional teams to develop new skills and learn new areas of the business. Interns gain practical experience, relevant to their field of study, prior to college graduation.

I. Job Summary

We are looking for a Digital Business Analyst Intern to assist in enhancing the customer’s digital experience. This role will involve gathering business requirements, analyzing customer interactions, identifying areas for improvement, and working with cross-functional teams to optimize the online buying experience. The intern will gain hands-on experience in business analysis, process improvement, business Impact Analysis and digital transformation.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location.

• Analyze the customer experience on the website to identify pain points and enhancement opportunities.

• Assist in gathering and documenting business requirements and capturing business Impact for self-service features.

• Collaborate with stakeholders to understand customer needs and define solution requirements.

• Support the development and testing of self-service enhancements by coordinating with UX, development, and QA teams.

• Conduct competitive analysis and research best practices for self-service features and customer satisfaction.

• Monitor key performance metrics related to self-service adoption and efficiency.

• Prepare reports, process flow diagrams, and presentations to communicate findings and recommendations.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Interns must have a High school diploma or GED (accredited) and be pursuing a Bachelor's degree (accredited) in a field of study relevant to the internship. Completed Course Work Hours: 60.0

Experience: No prior work experience required.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

None required.

D. Other Knowledge, Skills or Abilities Preferred

• Currently pursuing a degree in Business, IT, Computer Science, or a related field.

• Strong analytical and problem-solving skills.

• Excellent communication and documentation skills.

• Familiarity with business process analysis, user experience principles, or automation tools is a plus.

• Basic understanding of web technologies, and Content management systems (CMS) is a plus.

• Ability to work independently and in a team environment.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply".

Equal Opportunity Employer: Minority/Female/Disability/Veteran