Intern - IT Help Desk Analyst - ( 2500031 )

Description

Job Title: IT Help Desk Analyst Intern

Job Family: Customer Success Team

Location: GSO-HYD

SCOPE OF POSITION:

Construction Specialties is looking for an candidate who has excellent troubleshooting skills and provide outstanding support experience to our employees. Be the initial point of contact and triage of IT issues received into the IT Service Desk. Document and maintain key support processes within the IT Service Desk team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Basic Hardware Knowledge and configuration.

• Walk customers through installing applications and computer peripherals.

• guide users with simple, step-by-step instructions.

• Should have good communication skills and have demonstrated ability to learn quickly test

• Customize desktop applications to meet user needs.

• Record/Create technical issues and solutions on ServiceNow ticketing Tool.

• Direct unresolved issues to the next level of support personnel.

• Report customer feedback and potential product requests

Qualifications

KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required / Certification required)

• Bachelor or master’s in computer science, or a related technical field, or equivalent experience.

• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.

• Excellent Communication skills, Analytical Skill and Technical Skills

• Knowledge of Microsoft Windows 10/11 desktop operating system.

• Basic hardware knowledge and configuration

Primary Location : IN-TG-Hyderabad

: IT

Travel : No

Employee Type: : Full-Time Intern

Req ID: 2500031