Job Information
Delaware North Food and Beverage Internship, American Family Field in Milwaukee, Wisconsin
The Opportunity
Delaware North Sportservice is looking for a Premium Food and Beverage Intern to join our team at American Family Field in Milwaukee, WI for the 2024 baseball season. As an Intern, you will be responsible for overseeing all aspects of Sportservice Food and Beverage services, including game day and non-game day operations functions at American Family Field.
By participating in our internship program, you will gain valuable work experience, develop your leadership capabilities, and make an impact on the business. You will discover how a global hospitality company operates and work alongside exceptional team members who exemplify our values: Lean Forward, Come Together, Stand Up, Do Right, and Think Guest.
Pay
$15.00 - $15.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Flexible work schedules
Responsibilities
Game Day Responsibilities
Coordinates game day operations and ensures all Sportservice, GuestPath and GreenPath policies are implemented.
Train, schedule, supervise, and discipline all Premium staff.
Complete administrative duties, including but not limited to creating and continuing client relations, communicating requests to back of house management and updating daily sales reports.
Maintaining cost control efforts for labor and waste management through monthly inventory and daily constraints.
Inspection of cleanliness and quality of equipment and facilities used.
Assisting the Food and Beverage managers in any other duties to ensure success of the departments and the company.
Setting up, executing and breaking down of daily events.
Areas of Rotation:
Suites
Gain working knowledge of computer systems including Suites Management, Guest Reserve, and Micros
Office Administration including client relations, confirming pre-orders, and preparing the Host List
Coordinate staff for set up/execution/clean up of game day responsibilities.
Ordering and stocking aligning with inventory budgets and waste management
Game Day Catering
Learn off-site catering functions
Transportation of hot/cold food & equipment in a safe manner
Set up buffets & beverage service
Coordinate staff & temps for set up/execution/clean up of parties
Stock essential items in storage units
Cleanliness & Health Codes
Non-Game Day Catering
Gain a working knowledge of the catering banquet order program (Caterease)
Office Administration including Client relations, tastings with future guests, and contract processing
Scheduling and set up of non-gameday catering which could include any space within our 4 million square foot facility
Helfaer Field – Catering/Concessions
Learn concession stand & private party functions on non-game days
POS operations and Inventory Control
Operating stand by oneself
Assisting in catering party set up/execution
Club/Concessions
Learn to operate a fast-paced stand and supervise the Club Level
Ensure guest's needs are taken care of, and all concerns are resolved
Communication with staff on daily specials, instructions, and directions
Nightly ordering and stocking to ensure FIFO and waste management
Assist in the Liquor Warehouse as needed
Cleanliness & Health Codes
X-Golf
Learn the essentials of simulator golf location
Set up & execute bar services and learn the basic functions of the simulators
Communicate with culinary on all food needs and manager with all beverage needs
Restaurant
Learn the daily functions of the Restaurant that is open 7 days a week
Train and work with staff on service standards
Learn Micros both on the front of the house, but also programing through the backside
Ordering and preparations for the fluctuating guest's needs
Culinary
Learn the basics of food preparation under the guidelines of Health Rules & Regulations
Create & use production sheets for upcoming events
Insight into product ordering and specifications
Non-Game Day Responsibilities
Entering contact information and orders into Caterease/Suites Management/Micros/Simvent/Birchstreet
Running deposit payments for upcoming events and final payments post-event
Communicating with Brewers Sales Representatives for upcoming homestand events
Executing non-game day events in catering locations
Working in either X-Golf or the Restaurant as a manager on duty
Monthly inventory of all Premium areas
Rotation through the kitchen, under the guidance of the culinary
Setting up for future events
Helfaer Field
Weekly cleaning of equipment and facilities to ensure all are in good working condition
Restocking premium locations
Any other duties to ensure readiness for all events and activities
Qualifications
Interested in a future with Food Service Operations
Candidate should be detail-oriented, possess strong communication skills, teamwork, and enthusiasm
Anticipate guests’ needs and exceed their expectations
Must be able to prioritize needs and responsibilities effectively
Ability to resolve problems through identification, analysis, and execution
Handle stress and time management in a fast-paced environment
Must be able to work early mornings, evenings, and weekends
Fully available for June, July & August 2024
Must be at least 18 years old
Physical Requirements
Ability to lift and carry up to 50 lbs.
Constant lifting, twisting, reaching, bending, and repetitive motions.
Ability to stand for extended periods of time.
Shift Details
Day shift
Evening shift
Weekends
Who We Are
Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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