Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Contracts Coordinator, Customer Operations intern role will support the management of the BDI Contract Sales and Pricing team (subject to change). Tasks include, but are not limited to, e-filing, triage mailbox, and contract execution on system as required. This role requires incredible attention to detail, an ability to shift focus to assist in prioritised tasks as needed and be able to work with minimal supervision once training is completed. Must be able to work onsite Monday through Thursday in our offices in Mississauga, ON, remote on Fridays.

Job Responsibilities: (Primary Duties, Roles, and/or Authorities)

• Support Level 1 SLA for day of resolution turnaround time including: contract membership additions, product additions for Customer Service order management issues.

• Triage first-line support for inbound communications of shared GMB (general mailbox)

• Support e-filing system

• Assist Contract Specialists with ad hoc reports including, but not limited to, product and price extracts, membership queries, list price extracts, or master data extracts.

• Support contract execution directly (i.e., loading into ERP system) or indirectly (i.e., pulling information to populate template)

Education and Experience

Required

• You must be currently enrolled in a qualifying undergraduate program in business-related field.

• You must have completed at least 3 years of studies, in an accredited Ontario based college/university.

• Must be in good academic standing pursuing their degree, combined with the ability to work for 4 months in the summer.

Preferred

• Good understanding of contract management and customer support a strong asset.

Knowledge and Skills:

Required

• Proficiency with MS Office tools including proficiency working with Excel (LOOKUP function).

• Strong teammate and collaborator with excellent interpersonal, written, and verbal communication skills.

• Strong documentation skills including attention to detail, excellent follow-up skills.

• Thrives in a fast paced, dynamic environment.

• Quick learner and strives for self-improvement.

• Flexibility and ability to balance competing priorities, projects and able to work within tight timelines under pressure.

• Fluency in English required (read, write, speak).

Preferred

• Fluency in French a strong asset.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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Required Skills

Optional Skills

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Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.