Location:

This role is scheduled to be 100% remote. While remote, finalists MUST reside in one of the following states to be eligible for employment with Kaiser Permanente: CA, OR, WA, HI, CO, GA, MD, VA, CT, DC, or IL.

Department Description:

The Client Services team manages annual renewal production, contract implementation, and service recovery efforts. The cornerstone to success is having complete and accurate data for planning and executing on strategic customer and broker engagement. Consistently meeting and/or exceeding market expectations will drive membership growth and retention.

Internship Project(s):

As we continue to build out the CA Client Services team, part of our foundational work is to continue the move away from regional variation and seek a statewide solution/process whenever possible. Two areas of focus include: 1.) Identifying key opportunity for alignment/efficiency efforts and potential solutions. 2.) Assist in developing a proposal to centralize the associate account management team to provide efficient and effective operational support to the Large Group line of business. Key activities would be to gather input from key stakeholders, develop a timeline/roadmap, and identify potential tools to be leveraged.

Target Majors:

Data Science; Marketing; Computer Science; Business Administration

Target Skills:

Project management, & organizational skills.

Understanding of the full suite of MicroSoft productivity tools (i.e. PowerBI, MS Flows, SharePoint, excel, powerpoint, etc)

Strong verbal and written skills

Job Summary:

Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.

Essential Responsibilities:

• Contributing to a designated project or initiative to meet a KP business objective.

• Report development and analytics.

• Project management - planning, execution, and measurement.

• Learning new applications needed to complete assignments or support the execution of business objectives.

• Job shadowing in other functional areas.

• Performing additional duties as required.

  Basic Qualifications:

  Experience

• N/A

  Education

• Pursuing a bachelors degree or have graduated from an accredited university within the last year.

• High School Diploma or General Education Development (GED) required.

  License, Certification, Registration

• N/A

  Additional Requirements:

• Aptitude to perform data and process analytics and formulating solutions

• Working knowledge of MS Word, Excel, PowerPoint.

  Preferred Qualifications:

• 3.0 GPA or above.

• Advanced analytical and problem-solving skills.

• Proven ability to build effective working relationships as well as strong interpersonal skills.

• Excellent verbal and written communication skills

• Ability to learn quickly and experience producing high quality work in short periods of time.

COMPANY: KAISER

TITLE: Account Management Bachelor's Intern

LOCATION: Pasadena, California

REQNUMBER: 1255823

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.