Overview

Provides support, measurement, and governance to System Support operations to improve efficiency and reduce operational risks. Develops and oversees System Support processes, budget and metrics.

We have 2 teams:

• Delivery & Support :

• Oversees System Support AFP budget planning and execution to provide sufficient funding for operations and sponsored projects.

• Provides operational portfolio dashboards and KPIs for initiatives, projects, incidents, vulnerabilities, problems, issues and risks.

• Support Readiness :

• Manages requests for enterprise system monitoring, Level 2+, and project support.

• Coordinates support engagement for ARB and ORR to ensure operational readiness.

• Maintain processes

  ** A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application.

Responsibilities

• Performs work in support of the Desktop Governance & Compliance team and assists in areas including New Desktop Software requests, Security Baseline Administration, Contract Administration Patch Management, Access & Records Management, and Audit & Risk Management

• Assists Desktop Governance & Compliance Analysts with the creation and documentation of business/system processes, data analytics, and reporting

• Assists the Desktop Governance & Compliance Analysts with project coordination, task management, issue tracking, meeting minutes, and facilitation

• Assists Desktop Governance & Compliance Team with other projects as required

• Applies knowledge gained from a degree program in day-to-day duties/responsibilities

• Expanded work engagements as required skill sets are developed/matured

• Works within established standards, change control, policies, and procedures

• Provides exceptional customer service

• Performs other related duties as assigned

Qualifications

• Must be pursuing a degree from an accredited college/university.

• Effective interpersonal, verbal, and written communication skills

• Effective research, analytical, and problem-solving skills

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Proficient in Microsoft Excel

• Ability to exercise initiative and good judgment to make sound decisions

• Ability to adapt to new technologies

• Ability to provide exceptional customer service

• Effective organizational, planning and time management skills

• Ability to work independently and in a team environment

• Communication with impact and be committed to self-development

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18608-OTHLOC-300000025810540