Job Information
Rehrig Pacific Company Client Support Intern in Pleasant Prairie, Wisconsin
Client Support Intern
Location: Pleasant Prairie, WI
Job ID: 3269
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Position Summary
Rehrig Pacific has a need for a hard-working, self-motivated Client Support Intern to join our technology services team. This individual will be exposed to both the implementation and support of data collection technology systems (RFID, Barcode, GPS,). This individual will learn how these systems integrate with our products and how we leverage them to optimize the logistics of the supply chain. During the internship this individual will also become familiar with the hardware and software we support related to our customer facing technology solutions. This position will work approximately 16-28 hours a week.
Outlined Responsibilities
Nightly Processing
Assist with scrubbing and loading customer data
Resolve and document data issues
Troubleshoot and Maintain Customer facing Hardware/ Software
Install and configure necessary firmware or software for various devices
Troubleshoot customer data and software issues
Validate software versions
Troubleshoot Communication layer issues (Cellular, Wi-Fi, Network)
Implementation
Create databases and load data
Scrub address lists and note exceptions
Re-Route projects based on demand
Monitor and Maintenance of Hosting Environment
Participate in Quality Assurance and User Acceptance testing
RFID/Barcode Tag Management
Process, receive and inventory RFID/Barcode orders from external and external customers.
Maintain database of RFID/Barcode Tags values by project
Print RFID and Barcode tags
Case and issue tracking
Exposure to salesforce.com
Log and track customer issues in Jira Service desk
Technologies
Microsoft Excel
Microsoft SQL
Microsoft IIS and web technologies
Force.com
Tableau/Power BI
Knowledge, Skills and Expertise
Creative problem solving
Excellent time management
Ability to work independently with little or no direction, multitask and meet multiple deadlines
Excellent verbal and written communication skills
Ability to quickly grasp and apply new concepts and technologies
Ability to use Microsoft excel is a must
Exposure to SQL Server and database technologies is a plus.
Pursuing a MIS, Technology or Business degree or certificate
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2941618&source=2941618-CJB-0)