Job Description:

This position supports the System Support department by performing assigned tasks or assisting with assigned projects, allowing the apprentice to gain an understanding of the Client Field Services / System Support technicians. The work experience and projects are typically under general supervision of one or more subject matter experts and support Intermountain’s operations, mission, vision and values.

$16.91/hr - full time for up to 1 year

Job Description

The Information Systems Apprentice participates and is involved in a variety of projects that support the needs of the department / facility. The position works with the members of the team to identify solutions and perform tasks that accomplish individual and team goals. They gain knowledge of the department’s / facility’s functions and may job shadow various roles within the department in order to understand their role in the organization and work with other members of the department / facility to accomplish assigned tasks. The position may also be responsible for project assistance and may be assigned one or more specific projects during the Apprenticeship. They will be expected to demonstrate an understanding of the process and have accountability for the results / outcomes, working independently or as a member of a team to accomplish the tasks necessary to successfully complete the project, involving others when needed in a timely manner and work to meet project timelines. This position will also provide staff operational / clerical support to the department / facility as needed.

Apprenticeships require a business justification from each department and / or facility and must support projects or processes that add value to Intermountain. This position is temporary by nature, lasting less than 12 months. Temporary positions are not eligible for Intermountain’s benefits programs, PTO accrual or paid holidays.

Minimum Qualifications

• Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).

• For roles that require travel, a valid driver's license or the ability to travel within the Intermountain system. (Position may often require individual to travel between facilities to provide support).

• Strong written and oral communication skills and the ability to present ideas in user-friendly language.

• Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.

• Strong customer service orientation with a keen attention to detail.

• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.

• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Preferred Qualifications

• Students in business or technical areas of study, who are in the first two years of an undergraduate program at an accredited institution. Education is verified.

• Demonstrated understanding of troubleshooting principles, methodologies, and issue resolution techniques.

• Demonstrated basic knowledge of applicable data privacy practices and laws.

• Demonstrated basic understanding of networking fundamentals and active directory.

• Demonstrated basic knowledge of industry standard word processing and spreadsheet software.

Physical Requirements:

Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.

• and -

Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.

• and -

Ascend and descend stairs or ladders to service IT equipment needs.

• and -

Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.

• and -

Raise or lower an object from one level to another.

• and -

Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.

• and -

See and read computer monitors and documents.

• and -

Transport oneself from place to place.

Anticipated job posting close date:

07/10/2024

Location:

Utah Valley Hospital

Work City:

Provo

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$21.71 - $33.50

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.