Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

During the IBM Internship Program 2024 you will have the opportunity to learn about IBM's

organization, its business processes, and the culture of high-performance that is promoted within the company. This will help you to understand how IBM operates and what it values as an organization.

You will also receive mentorship from experienced professionals within IBM

You as trainees will be skilled and developed to work in various departments across IBM

organization in Bulgaria

You will be given practical skills and experience

Program overview:

Duration: 6 months

Working time: Part-time or Full-time (Flexible schedule)

Location: IBM Client Innovation Center - Sofia Airport Center

Hybrid working model: 3 days onsite, 2 days home office

Paid Internship + Standard Benefits package

Expected start: June / July 2024

You can be an IBM trainee in ONE of the below areas: 

• Business Support Trainee in Client Management - In the role you'll learn how to properly manage customer requests in a timely manner, in order to ensure that contractual agreements are met. The work includes escalation management, ticketing handling and review, SLA management, inventory management and ensuring coordination of delivery of the services from IBM. The skillset which you'll get will be a solid foundation for providing exceptional service for any client

• Control Center Trainee - The IBM Control Center encompasses 'non-technical client support' roles, which support the client case lifecycle through manual case creation, administrative support and exception handling. Our team members execute various functions spanning from case handling (through e-mail, phone or system) and entitlement validation to resource management/dispatch of technical team, while working with customers to manage their expectations

• Solution Design Trainee - Solution design's mission is to build innovative solutions that drive value for clients and profitable revenue for IBM. The Team is responsible for designing maintenance solutions on hardware (HW) and software (SW) for IBM and non-IBM products. You will be trained to utilize technical skills and calculate the associated costs in proposals for international/global customers based on existing offerings developed by the multi-vendor services (MVS) offering team

• Education Team Trainee - The TLS Global Skills Development team develops modern technical education content. You will be engaged in instructional design, video editing, interactive self-study courses development, IT virtual and hands-on labs experience, creation and editing education roadmaps in learning management systems

Required Technical and Professional Expertise

• Be an active university student or recent graduate

• Fluency in English

• Student in Economics/ Business Administration/ Management or similar field

• Able to communicate effectively with a customer-oriented attitude

Please submit your application by attaching your CV in English, we will review it and the shortlisted candidates will be invited to participate in an Assessment Center.

Preferred Technical and Professional Expertise

• A second foreign language will be considered an advantage

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.