Role Type:

Work Term:

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TDI Digitization, Automation and Workflow team's mandate is to unlock business value through Innovative Automation (IA) and Workflow (Salesforce). This type of work is about transforming how people work and interact with digital capabilities, rather than simply a technology implementation. Key considerations include process optimization and re-design and how robotic automation and workflow solutions can improve the customer experience, while freeing up people’s time to focus on more value-adding activities.

Reporting to the Manager, Business Management, you will be responsible for supporting Pan-TDI Automation & Workflow deliverables and strategic initiatives to unlock business value through Robotic Process Automation and Salesforce capabilities. This individual will work closely with multiple stakeholders and teams including Enterprise Automation Hub, Customer Engagement Platform, Business Transformation, Business Architecture, Enterprise Process Excellence, TDI Technology Services, Digital Channels, Customer Strategy and TD Insurance Operations. Together we will work to identify transformation and process improvement opportunities, deliver automation, case management and leads management solutions, and champion proof of concepts which optimize customer and colleague experiences and improve operational efficiency.

Looking for innovative thinkers with continuous improvement mentality, strong communication, business acumen and digital literacy.

• Support successful execution of relevant reporting, operational requests, and transactional requests for the business unit and/or client.

• Conduct complex analytics and research, and obtain/share internal and external relevant business/market data.

• Assist with building and reviewing internal models, tools, processes, policies, presentations, and other related materials; challenge team and improve the underlying processes of functional area.

• Prioritize and manage own workload to meet service level agreement requirements for service and productivity.

• Consistently exercise discretion in managing information and all matters of confidentiality; raise issues where appropriate.

• Access systems, understand and apply system capabilities, ensure information is completed timely and accurately.

• Work autonomously and perform multiple and/or diverse tasks that are complex, involving multiple steps, systems, and jurisdictions.

• Apply expert knowledge across a broad range or variety of products, processes or systems within own area of specialty to process transactions and activities that could be characterized by moderate to high risk.

• Gather and analyze data to identify and solve complex problems, raise as required.

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

• Support the team by continuously improving knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.

• Participate in personal performance management and development activities, including cross training within own team

Specific Requirements

• Currently enrolled in an undergraduate degree in Finance, Accounting, Analytics, Data, Business/Commerce or related field

• Must be enrolled in an undergraduate degree with the intent of going back to school at the end of your work term

• Proficient with MS Office Suite and internet applications

• Strong communications skills with positive personality and willingness to accept challenges.

• A strong analytical mind with attention to detail and desire to learn and grow.

• Deep dive learning of the automation process / capabilities acting as a TDI Automation expert.

• Collaborate with Manager to ensure strong Day 2 IA governance and controls, incident tracking, digital worker maintenance, support and change management.

• Develop and promote a culture of innovation and colleague development to create an environment dedicated to the future readying of colleagues' digital and agile skills.

• Complete reoccurring and ad hoc benefits reporting by gathering operational metrics and supporting insights.

• Support overall program health by completing reviews of Process Detail Documents, SharePoint audits, gathering missing project artifacts, overseeing version control, and more.

• Identify opportunities for improvement to processes in production and supporting small scale deliverables.

• Role model behaviors consistent with TD's Shared Commitments.

Additional Details

• This position is a 4-month work term and will commence September 3rd - December 20th, 2024.

• Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).

• We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.

• TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements.

• TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.