JOB REQUIREMENTS: Company Generac Power Systems Name IT Intern- Service Desk (on-site) Req # 64318 Employment Type Intern Shift 1st It\'s a challenge and an invitation. Most importantly, it\'s an opportunity to join an industry leader that\'s shaping the market and investing in its people, along with new growth and technologies. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. We focus on personal and professional development; encourage learning on the job and being a supportive team member; and hope each day of work brings purpose and pride. Member of IT Service Desk Intern team where their main responsibility is to work the help desk. This position will share help in various service desk tasks including but not exclusively incoming call queue in effort to achieve a \> 50% first call resolution on reported help desk incidents via phone and/or remote support. Essential Duties: Provide verbal/over the phone and remote support by installing, diagnosing, repairing, maintaining and upgrading laptops, software, desktops, phones, printers, bar code scanners and peripherals within an office and manufacturing environment, escalate unresolved requests to Tier 2/3 personnel Create knowledge base documentation on new issues dissolved as well as troubleshooting steps attempted prior to closing or escalating requests Maintain asset inventory of software and hardware through the asset management tool set. Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets. Ensure all configurations and specifications comply with IT policies and security parameters Other Duties as assigned and the following: Perform assigned tasks with minimal supervision and manages efforts based on proper prioritization, documentation, closure, takes corrective actions and/or escalate incidents to reduce downtime Minimal Qualifications: High School Diploma Preferred Qualifications: Working towards an IT Associates or Bachelor\'s degree Working towards Microsoft Certified Systems Engineer and Microsoft Certified Technology Specialist certifications Interest and experience in troubleshooting PC\'s, printers, phone and infrastructure issues Knowledge, Skills and Abilities: Knowledge of Microsoft Windows 7/10 OS, Office 2010/2016, O365, network printing, active directory services Solid understanding of networking, wireless and telecommunication fundamentals. Strong problem solving skills Solid verbal and written communication skills and willingness to actively contribute in a team environment Effective, customer service focused communication skills. High level of resourcefulness and responsiveness in an environment which requires maximum system performance, minimum down... For full info follow application link. Generac Power Systems Inc. is an equal opportunity employer/Minorities/Females/Vet/Disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/11269E7C7538485E